Behind the scenes

Behind the scenes

Behind the scenes

Customer journey map

Customer journey map

Customer journey map

Audible

2018

Project

Audible is a platform for audiobooks, podcasts, and original audio content. This effort is to create a visual map of user activities that helps segmented teams to understand the business in a holistic way, and hence collaborate effectively.

Role

UX Design lead

Responsibility

  • User research to understand TA

  • Develop usable user activities map

© 2025 George Chang. All rights reserved.

© 2025 George Chang. All rights reserved.