Audible

Audible

Audible

Customer journey map

Customer journey map

Customer journey map

Audible is a platform for audiobooks, podcasts, and original audio content. This effort is to create a visual map of user activities that helps segmented teams to understand the business in a holistic way, and hence collaborate effectively.

My Role

UX Design lead

UX Design lead

Team

Time

2018

2018

  • User research to understand TA

  • Develop usable user activities map

Product Snapshots

Product Snapshots

Behind The Scenes

Behind The Scenes